FAQ Category


  • Q FAQ


    Q: Are you a trading company or a manufacturer?
    A: We are a manufacturer as you can see our workshop as above.

    Q: How does your factory do regarding quality control?
    --Establish quality standards for each product;

    --The quality standard training will be conducted to the employees once a month,two quality trainings for quality inspectors;
    --The quality inspection department will check the products at any time during the production process;
    --Each sauna will be tested for more than one hour;
    --Defective products found during testing will be repaired, to ensure that all products are perfect before shipment.

    Q: Do you accept OEM or ODM order?

    A:Yes, we accept both OEM and ODM for customers.

    Q: What types of payment term do you accept?
    A:We accept Bank Wire, Western Union, L/C, MoneyGram, Credit card and PayPal.

    Q: How long is your delivery time ?
    --Stock: 5-15 days in general.
    --No stock: 15-30 days after samples confirmed. Or please contact us by email for specific lead timebase on your order quantities.

    Q: What kind of quotations do you have ?
    We can accept EXW, FOB, CIF, etc. You can choose one which is the most convenient for you.
    (Few regions accept DDP and DDU)

    Q: What kind of payment terms do you accept?
    A: We accept T/T, L/C, Credit Card,Paypal and Western Union.

    Q: How long is your product warranty?
    A: 1 Years after delivery
Call us on:
E-email us:
Call us on:
We have a good brand image, high energy efficiency, the best credit guarantee and service for domestic and international customers.

Quick Links

Product Category


Get latest updates and offers.
Copyright © 2023 Hefei Smartmak Industrial Co.,Ltd. Technology by Leadong.Sitemap.