Refund Policy
Refund Policy
To cancel or modify an order, please email:smartmakmall@gmail.com.
Cancellation within 24 hours of purchase:
Orders cancelled 24 hours or less from the date of purchase will receive a full (100%) refund.Refunds are expected to take 1-3 business days to process, and after processing, it is expected to arrive in your account within 3-7 business days.
Cancellation 24 hours after purchase:
Because our products are made to order, If you notify us 24 hours after your purchase that you need to cancel your order, we will charge $500..
Note: We do not accept merchandise sent back to us without prior request for return, or before the return request has been approved. Otherwise, the loss incurred shall be borne by you.
Refunds are expected to take 1-3 business days to process, and after processing, it is expected to arrive in your account within 3-7 business days.
Cancellation after shipment:
For other reasons, such as: you no longer want it, or you accidentally bought the wrong product. You can cancel the order within 24 hours after you confirm the order. If the order has been shipped, you need to return the product after receiving it, and bear the round-trip shipping and extra charge $500.
If it is because of product quality problems:
If the product is damaged or cannot be used normally, we will refund the full amount and bear the return shipping cost.
About return shipping
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
