Shipping FAQ'S
Q: What is the choice of logistics method?
A: We use sea freight + truck delivery.
Truck Company: ABF, TFORCE, YRC
Q: Where do you ship from?
A: We ship from China.
Q: Where can we ship to?
A: We can ship to most parts of the US (except Puerto Rico, Hawaii, Alaska)
Q: Is it free shipping?
A: Because massage chairs are bulky products, we need customers to pay for shipping.
Depending on the product, we will charge $200-$300 for shipping.
Tax
We only charge shipping, no tax. Taxes are collected by local customs. Taxes are borne by the customer.
Q: How long is the delivery time?
A: (Due to COVID-19, the delivery time may be delayed)
Products in stock:
Can be shipped directly from the warehouse
Shipping time: 2-3 working days after placing the order
Delivery Time: 5-7 business days.
Out of stock products:
It needs to be stocked and shipped from the origin
Shipping time: 10-20 working days after placing the order
Delivery Time: 25-30 business days.
In case of natural disasters, holidays, severe weather, etc., there may be slight delays.
Q: Will I receive a tracking number?
A: We provide tracking for each order. The tracking number will be available once your product ships.
Q: Can I cancel my order?
A: You must cancel your order within 24 hours of creating it. After this time, the shipment may have been dispatched. If the goods have been shipped, please send an email to smartmakmall@gmail.com
Q: I entered the wrong address!
A: If you have misspelled or auto-filled wrong address, please email us at smartmakmall@gmail.com within 24 hours with correct address information and we will correct it. More than 24 hours, it is possible that the goods have been shipped and we were unable to update the address.
Q: My item arrived damaged.
A: Each of our products will be packed in a carton with extra padding for fragile items. But we can't pack it without damage.
If this happens to you, please contact us by email to smartmakmall@gmail.com within 24 hours of receipt:
- your order number.
– Pictures of damaged products.
Once received, we will be happy to send another copy for free.
If you have any other questions, please send an email to
contact us at smartmakmall@gmail.com and we will reply within 24 hours.
happy shopping ! !
contact us. We need you to return the item after receiving it.
